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MEMBER FAQ
About Membership Registration
Do I have to register eGGcellent Club before shopping at eGG Online Store?
Yes, you have to register as an eGGcellent Club member before shopping at eGG Online Store.
How to register for eGGcellent Club membership?
At the page of “CREATE NEW CUSTOMER ACCOUNT”, fill in all the required information (indicated with “*”) and click “Register”. You can select the latest purchase record from eGG retail stores for account binding*. Click HERE now to know more details about registration or click HERE to setup your eGGcellent Club member account!
*Remarks: Account binding shall not be amended after setup. If you choose to skip the binding, a new account will be created and you may not be able to check your past prescription record or to repurchase contact lens.
I have made purchase in eGG retail stores. How can I bind the original account to eGGcellent Club member account?
After entering your personal information, our system will pair up the account according to your mobile phone number. Please select your member account for binding* and you can check your past eyes prescriptions for future purchase of glasses, contact lens or make service appointment.
*Remarks: Account binding shall not be amended after setup. If you choose to skip the binding, a new account will be created and you may not be able to check your past prescription record or to repurchase contact lens.
May I finish the registration first and bind the member accounts later?
No. You must complete the account binding during the membership registration. If you choose to skip the binding, binding shall not be reset in the future. A new account will be created by the system and you may not be able to check your past prescription record or to repurchase contact lens.
Why more than one accounts of mine are shown during account binding?
If either you or your family member(s) have made purchase at eGG and registered by using the same mobile phone, more than one member accounts will be shown during account binding. You only need to choose one account that you would like to bind*.
*Remarks: Account binding shall not be amended after setup. If you choose to skip the binding, a new account will be created and you may not be able to check your past prescription record or to repurchase contact lens.
May I change the account bound?
No. Account can not be unbound or rebound. You need to recreate another eGGcellent Club member account to perform such action.
How to update my personal information in the account?
After you logged in to the account, you may update your information in “Account Information” at “My Account” page. If you wish to update your mobile phone number or email address, verification is needed.
How can I retrieve my password?
A link will be sent to your registered email for changing the password. The password will be changed once new password is reset.
Can I share my account with my family members?
No. Please create individual account for your family members, so their prescription records and service appointment could be saved individually. By doing so, we could provide you a more personalized purchase experience and service.
What privilege could eGGcellent Club members enjoy?
- Earn reward points when purchasing at eGG retail store and online store: $1 = 1 reward point
- Use reward point to redeem E-COUPON and a variety of products
- Receive birthday offer or exclusive member discounts
What extra functions could I enjoy after account binding?
- Check your online purchase record and order status
- Set up your own wish list
- Check your eyes and contact lens prescription
- Purchase contact lens
How to earn reward points at eGG retail store and online store?
eGGcellent Club reward point is only available at Hong Kong eGG retail store and online store. To earn reward points, you need to provide your bound phone number to our front line staff before payment at eGG retail store. You can also earn reward points by logging into your eGGcellent Club account and shop at our online store!
How to use reward points to redeem E-COUPON?
Please click here to know more about the redemption flow of E-COUPON.
